Got Questions? We’ve Got Answers!

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  • Where is my order shipped from ?

    Depending on what products are ordered, we ship from 6 different fulfilment warehouses, China, Australia, U.S, U.k and 2 Europe countries.
  • I have not received any email updates have you shipped my order ?

    All orders will receive email updates. If you have not yet received an email, then please check your junk mailbox, as some emails seem to be directed there. You may also log in to your account and check the status of your order at any time.
  • How long should my order take to arrive ?

    U.S, UK, Australian & EU orders will normally arrive within 34-36hrs. Non EU orders will take a little longer. The average shipping time is between 2 and 3 days max.
  • Do you offer Express Shipping ?

    We have the ability to supply anything from a 250mg sample, right up to multiple kilograms. Please contact us for a quote, if your required product weight is not listed on this site.
  • Do you supply free samples ?

    We do not supply free samples, there is sample amounts for sale on the website and very reasonably priced. If you are a regular customer, and would like to sample a certain product, whilst placing an order, just make a request in the comments section. If we are able to, then we will dispatch a sample, along with your order.
  • I ordered the wrong item can I return/replace it ?

    Due to the nature of this business, all sales are final. If you wish to amend an order, please log-in and check to see if your order status is showing "pending", or "awaiting payment". If so, please contact us via live chat, to amend your order. There are no exceptions to this. If you do not see either of those statuses, your order has been processed and is in the mail queue, ready to be shipped. We cannot shut down our processing centre to dig out your package, so please don't be offended when we tell you no.
  • Is your company legitimate ?

    Yes we are 100% legitimate! http://waltonbiotechharmaceuticalcoltd.com has been supplying research chemicals for many years. You will be able to search for many of our online reviews and ratings left by our customers. We can always provide references, if you wish.

One More Question?

Do you accept Escrow or Paypal ? We do not accept Escrow and Paypal, as purchases of this nature are against Escrow or Paypal's terms and conditions. Please be aware that if you do purchase research chemicals via Escrow or PayPal, you are violating Escrow or PayPal's terms of business, and you risk having your Escrow or PayPal account closed, and your balance held for 180 days.

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Premium RX & RC BioPharmaceutical Co., Ltda is one of the most "Reputable & Trusted" retailers of medicines & research chemicals - We have built our superb reputation by offering our customers a pleasant & professional shopping experience, excellent quality products with FREE delivery and friendly customer support..

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